Close your eyes for a second.
Think back to the last time you experienced great customer service.
Was it at a restaurant with a few friends?
Maybe the waitstaff was really friendly.
Was it at a department store, where their knowledge helped you choose exactly what you needed?
Or maybe it was after waiting on hold for quite a long time.
And the associate went out of their way to help you resolve a nagging problem.
Thanks for holding.
Each of these interactions might only last a few minutes.
But within that short time, they can have a huge impact.
